PlayMemories Home DVD-Video Add-on Software
Q&A
- Q.
- I have connected the camera to the computer, but the message [The supported camcorder is not connected.] appears.
- A.
- Sony AVCHD Digital Still Camera needs to be connected to the computer with the USB cable.
Also, please confirm the connection between the camera and the computer by touching [USB CONNECT] displayed on the LCD screen of the camera.
- Q.
- The message [PlayMemories Home is not installed.] appears.
- A.
- Please install PlayMemories Home "Expanded Features" build-in with the applicable camera.
- Q.
- The message [Your PlayMemories Home is not supported.] appears.
- A.
- The Blu-ray Disc Creation function cannot be added to the installed PlayMemories Home.
- Q.
- The message [The connection to the Internet has failed.] appears.
- A.
- Please confirm the connection with the network.
- Q.
- The message [The process has stopped because no supported device has ever been connected.Connect a supported device to this computer once, and try again.] appears.
- A.
- Sony AVCHD Digital Still Camera needs to be connected to the computer with the USB cable.
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