June 3, 2010
Sony Marketing (Japan) Inc
Sony Customer Service(Japan) Inc
Thank you for your support and patronage of Sony products.
Sony will terminate the free out-of-warranty repair for models of coverd digital still cameras.
For details, please refer to the following web page.
Sony Marketing (Japan) Inc.
Sony EMCS Corporation
Thank you for your support and patronage of Sony and Sony products.
In October 2005 we issued a notice offering an extension of the free of charge repair service for certain products that incorporated Sony-manufactured image sensor devices. There was a possibility that these products would display the following symptoms when used in camera mode; image would not appear in the product's finder or LCD panel; it was not possible to take pictures or the captured image was distorted.
We have now confirmed that in addition to the digital still camera models covered by the last announcement, 8 further models listed bellow may display the same symptoms mainly in regions where there are climate conditions of high temperature and humidity. We are therefore announcing the addition of models which may receive the extended free of charge repair service.
We apologize for the inconvenience this causes customers. Sony continues to strive to improve its quality standards to the maximum extent possible.
[ Additionally covered models ]
Please confirm the model number by referring to your warranty card or the label affixed on the product.
[ Services ]
For products which exhibit the symptoms detailed above, caused by the relevant image sensor devices, Sony will extend free repair service. Therefore customers who have the covered models and who are experiencing these symptoms and customers who have previously repaired for such symptoms should contact the call center below:
[ Contact information ]
Contact in Japan
Sony DI Call Center
0 1 2 0 - 5 5 6 - 3 5 5
(mobile phones and PHS can call this number)
Monday through Friday - 9:00 to 18:00
Saturday, Sunday and Holidays - 9:00 to 17:00
* Excluding year-end/new year holidays
Personal information, such as your name and/or mailing address, provided to the contact above shall be kept and used by Sony Corporation, Sony EMCS Corporation, and Sony Marketing (Japan) Inc. only for responding to customer's inquiries related to this announcement, the free repair service mentioned in this announcement and other related services. In certain cases, the customer's personal information may be given to third-party companies to whom Sony Corporation, Sony EMCS Corporation Inc. and Sony Marketing (Japan) Inc. have consigned certain elements of such service. In this event, the consigning party will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of personal information.
Corporation in charge of handling the personal information received for this matter is Sony Corporation.