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Is there any difference between PlayMemories Home for Windows and for Mac?
The following functions cannot be used with Mac OS.
- Calender / Map View
- Comment / Rating
- Editing photos (crop, red-eye reduction, etc.)
- Uploading to other services (Facebook, YouTube, etc.)
What happens if I install PlayMemories Home on a computer with PMB (Picture Motion Browser) already installed?
The message [Installation canceled because communication with the network was lost] appears and cannot install the software.
The installation may be interrupted under the wireless LAN connection. Connect the computer to the Internet with a cable.
It the message that urges the use of TLS 1.0 appears, turn it on.
I cannot download or install BD add-on / DVD-Video add-on software.
What types of images can I import into PlayMemories Home?
To check the image file formats that can be imported into PlayMemories Home, from the menu bar, click [Help] → [About PlayMemories Home] → [Supported Formats] to find the available formats.
PlayMemories Home does not start up or does not operate properly.
Check the following in the displayed order until the problem is solved.
If you installed a codec or codec pack distributed as freeware in your computer, the following phenomena may occur. If any of these happen, either uninstall the freeware codec or codec pack, or update PlayMemories Home to the latest version.
I cannot view the images I stored on PlayMemories Home.
For images you stored without using PlayMemories Home, you must register the folder containing the images. This will allow you to manage all files in the registered folder as well as its sub-folders.
Cannot import : when the photos can be imported but AVCHD or MPEG-2 movies cannot be imported
The PC may not recognize the camera. Turn on both PC and camera, connect the PC and the camera using the USB cable, and follow the instruction on the screen. This procedure is required only once.
Cannot import : when an SDXC memory card is used
If the message that urges you to format card appears, select [No] or [Cancel]. If you format it, stored data will be lost and the card cannot be used as SDXC card anymore.
Windows 7 :
Windows Vista :
Mac OS :
An SDXC card cannot be used.
After installing PlayMemories Home, imported movies by PMB are not displayed.
After starting PlayMemories Home, connect the camera and the computer with the USB cable.
PlayMemories Home will recognize the connected camera and display the images such as AVCHD/STD movies recorded by the camera.
∗ If you have a tape camcorder, start PlayMemories Home first, then connect the camera and the computer with the i.LINK cable.
If the movies are not displayed after connecting the camera and the computer with the USB or i.LINK cable, check the folder where the movies are stored. Movies are not displayed unless the folder is registered to PlayMemories Home.
If you own more than one cameras :
Some movies may not be displayed because the movie format differs among each camera. Start PlayMemories Home and connect all the cameras you have in turns using USB or i.LINK cable.
Can video files be combined?
Yes. Files recorded in the same format (AVCHD, MPEG-2, or MP4) can be combined.
Can I convert video files?
Yes, you can convert video to MP4 format or HTML/Animation GIF format.
The MP4 format is suitable for multiple purposes such as uploading on a website or moving/copying video files. To convert video to MP4 format, select [Edit] > [Edit/Convert Videos] in the tool bar, then select [Convert to MP4 and Save] in the right area on the screen. Drag and drop the video file(s) you want to convert to the right area. The original video file remains.
HTML / Animated GIF format is a combination of GIF images that looks like an movie without sound, and often used for uploading on a website. To convert to HTML / Animated GIF, select a video file you want to convert, then select [Edit] > [Convert] > [Convert to HTML / Animated GIF...].
Videos cannot be played back properly with PlayMemories Home.
Videos cannot be played back properly if the computer does not satisfy the system requirements for PlayMemories Home.
Changing the video setting may solve this problem. Start PlayMemories Home and select [Tools] > [Settings...] > [Advanced Setings]. In the [Video playback] section, select [Use detected hardware acceleration] and click the [Detect Automatially] button. When the message [Automatic detection completed.] appears, click [OK].
If the videos still cannot be played back, select [Disable hardware acceleration] and try again.
If the videos cannot be played back after performing above procedures, updating the video driver to the latest version may solve this problem. Ask the manufacturer of the computer for details on the video driver.
The video I exported to my camera cannot be played back.
Video files captured with other equipment and exported from PlayMemories Home may not be correctly played back on your camera. Export to the camera you used for capturing videos.
Video files edited with other software may not be exported or correcly played back on the camera.
If you combine videos captured on the models listed below, the combined video cannot be played back when it is exported back.
HDR-CX7, SR1, SR7, SR8, UX1, UX5, UX7
I cannot find an option to create a Blu-ray disc on PlayMemories Home.
If you use a computer equipped with a drive to create a Blu-ray disc, the feature to create a disc can be added to PlayMemories Home.
Blu-ray Disc Add-on Software must be downloaded and installed before use.
<PlayMemories Home Blu-ray Disc Add-on Software>
After installing Blu-ray Disc Add-on Software, start PlayMemories Home and connect the camera and the PC so that PlayMemories Home recognizes the camera.
It takes a lot of time to create the disc.
In the following cases, it takes longer to create the disc because conversion of the video file format is necessary.
Error message [Cannot detect a drive to write to.] appears.
Some Blu-ray or DVD drives equipped on computers offer disc playback without the ability to write to discs. Also, in some cases, this problem may be solved by updating the drivers of the Blu-ray or DVD drives to their latest versions.
For details, ask the manufacturer of your computer.
Error message [Some of the selected media files will not be written to the disc because they are in file formats that are not supported.] appears.
The system is attempting to write images that are incompatible with the PlayMemories Home disc creation function.
The disc creation function of PlayMemories Home is compatible with only the file formats (extensions) indicated below. (To confirm a file's extension, right click the image and see [Properties].)
- AVCHD/BD disc creation : mts, m2ts
- DVD-Video disc creation : mts, m2ts, m2t, mpg
- Data disc creation : jpg, mpo, tif, gif, srf, sr2, arw
Error message [Cannot write to this disc. Insert a recordable disc.] appears.
The following reasons can be assumed.
1. Scratches, dirt/dust, or deformation of the disc
2. The disc was formatted using the computer.
3. The DVD-R or BD-R disc is not capable of additional writing and has already been used once.
4. The disc is not a type that PlayMemories Home can write to.
[Cases 1 to 3]
Retry writing using a new disc.
Confirm the types of discs that PlayMemories Home can write to from the following.
Data Disc: CD-R,CD-RW,DVD+R,DVD+R DL,DVD+RW,DVD-R,DVD-RW
DVD-Video (STD) Disc: DVD+RW,DVD+R,DVD+R DL,DVD-RW,DVD-R
AVCHD (HD) Disc: DVD+RW,DVD+R,DVD+R DL,DVD-RW,DVD-R
Blu-ray Disc (HD): BD-RE,BD-RE DL,BD-R,BD-R DL
An "unknown error" sometimes occurs while I am editing video or authoring DVDs.
Depending on the amount of memory you have in your computer, an "unknown error" may occur while editing video or creating DVDs. If this happens, increase the amount of virtual memory in your computer settings by following the below procedures.
For Windows Vista®:
For Windows® 7:
If the above settings do not solve the problem, check whether the file is corrupted or whether free codecs are installed in your computer.