To main text

SONY

Image Management Software PlayMemories Home Support>Q&A

Image Management Software PlayMemories Home Support

Q&A

  • Specification
  • Install
  • Import
  • Playback / Edit
  • Disc
  • Trouble
  • MapView

Specification
Click the question to see the answer.

What happens if I install PlayMemories Home on a computer with "PMB" already installed?

Can the images imported to PlayMemories Home be copied to an external hard disk drive?

What types of images can I import into PlayMemories Home?

Can I convert images stored in HD (High Definition) to STD (Standard) quality images?

Is PlayMemories Home compatible with Mac OS?


Inatall
Click the question to see the answer.

The messasge [Installation canceled because communication with the network was lost] appears and cannot install the software.

I cannot download or install BD add-on / DVD-Video add-on software.

Import
Click the question to see the answer.

The images stored in my memory card cannot be imported into PlayMemories Home.

"Lack of space on the import destination" was displayed, and I could not import the images.

Playback / Edit
Click the question to see the answer.

Can I add the position information to plural images at once?

I took pictures overseas with the position information attached. Do I have to change any settings in PlayMemories Home?

Videos cannot be played back with Windows® Media Player.

Videos cannot be played back properly with PlayMemories Home.

The video I exported to my camera cannot be played back.

I played back a high definition quality (AVCHD format) video in PlayMemories Home but the playback was not smooth.

Can video files be combined?

How can I change the folder names or files names?

Can I print photos with the dates inserted?

I get glitches in the image when playing back video.

Note

If free codecs or codec packs are installed in the computer, the following symptoms may occur.

  • Videos cannot be edited
  • Videos cannot be played back
  • AVCHD™ videos cannot be converted to MPEG2 or WMV videos
  • AVCHD™ discs cannot be played back
  • Blu-ray, AVCHD™ or DVD-Video discs cannot be created
  • Thumbnails for some file formats are displayed as Error
  • OS automatically shuts down
  • Videos cannot be imported
  • Video analysis fails
  • The Runtime error occurs when launching PlayMemories Home

These symptoms can be corrected by uninstalling the free codecs or codec packs or updating PlayMemories Home to the latest version.

Note

Depending on the environment of the computer, the following symptoms may occur.

  • Images and their colors are not displayed properly when playing back videos
  • Videos cannot be played back
  • Videos cannot be edited
  • Videos are not displayed properly when editing
  • Thumbnails are blank, and displayed as Error
  • When launching PlayMemories Home, Windows® screen becomes smaller, or the screen resolution or color setting is lowered

These symptoms can be corrected by updating the graphics driver.
When updating the graphics driver, please use the latest one available from the vendor of your computer or graphics card.
Please also try updating PlayMemories Home to the latest version.

Disc
Click the question to see the answer.

I cannot find an option to create a Blu-ray disc on PlayMemories Home.

When I try creating a disc, an error message is displayed.

Trouble
Click the question to see the answer.

After installing PlayMemories Home, imported movies by the PMB are not displayed.

Thumbnails in the [Camera and Media] are displayed small or with different aspect ratios from the images in the connected camera.

When uploading a video from PlayMemories Home to a network media service, the uploaded video becomes shorter than the original video.

I cannot view the images I stored in an external hard disk drive on PlayMemories Home.

I get a message saying "Could not find a writable drive."

PlayMemories Home does not start up or does not operate properly.

I use the AVCHD format video for "DVD-Video (STD) creation," but it takes a lot of time to create the disc.

I cannot view the images stored in my computer on PlayMemories Home.

An "unknown error" sometimes occurs while I am editing video or authoring DVDs.

When playing back or editing video on PlayMemories Home, I get glitches in the images.

Some of the videos and photos I shot cannot be found in [Cameras and media].

MapView
Click the question to see the answer.

Can I add the Location Information saved in one image to another image?

PAGE TOP
Copyright 2014 Sony Corporation