Notice of free inspection for customers using the Dive Door "AKA-DDX1" for 4K Action Cam

July 31, 2015
Sony Corporation

Thank you for your interest in Sony products.

It has come to our attention that the REC button of the Digital 4K Video Camera Recorder Action Cam “FDR-X1000V” or “FDR-X1000VR” may sometimes not work when the Waterproof Case “SPK-X1” supplied with those recorders is used with the Dive Door “AKA-DDX1” which is sold separately for underwater shooting to a depth of up to 60 meters.

We kindly ask the customers of the Dive Door "AKA-DDX1" to contact Sony Support Center and request free inspection.

We apologize for any inconvenience this may have caused and thank you for your understanding and cooperation.

∗ You can shoot water sports using the supplied or separately sold Waterproof Case (SPK-X1) alone.

The Dive Door "AKA-DDX1"
attached to the Waterproof Case (SPK-X1)
 

[ Affected Model ]

[ Malfunction Symptoms ]

When replacing the door of the Waterproof Case "SPK-X1" with the Dive Door "AKA-DDX1," the following may happen depending on the situation.

  • The REC button does not work.
  • The waterproof performance degrades in the event that the REC button is pushed harder.

[ Application for the Free Inspection ]

Please contact Sony Support Center at the number below. We will offer free inspection of your product.

[ Sony Support Center ]

http://esupport.sony.com/CA/p/support-contacts.pl

[ Free Inspection Period ]

Until October 31, 2017

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