For macOS 10.13 (High Sierra) Users

If the System Software Updater does not support macOS 10.13 (High Sierra), you need to download "DriverLoader_1013" from this website and run it on your computer first.

*
If your operating system is macOS 10.12 or earlier, you don't need to run "DriverLoader_1013".

Update procedure

Note

  • You must run "DriverLoader_1013" before running the System Software Updater.
    In case you have run the System Software Updater first, restart the computer and then run "DriverLoader_1013" before running the System Software Updater.
  • Close all other application software before running the update.
  • Prevent your computer from going into Sleep mode.
1.

Downloading and running "DriverLoader_1013"

Note

  • Do not connect the camera and the computer yet. If they are already connected, disconnect them for now.
1.
Download "DriverLoader_1013" from the link below.
We recommend saving the downloaded file to the desktop of your computer.

END USER LICENSE AGREEMENT

DL110_1712a.dmg
( 528,484 byte )
2.
Double-click the downloaded file (DL110_1712a.dmg).
3.
The [DL110_1712a] folder appears.
4.
Double-click [DriverLoader_1013] in the folder.
5.
You will be asked for the password. Enter the same password that you used when logging in under the administrator's account.
6.
About the [Security & Privacy] and [DriverLoader_1013] windows。
Click the [General] tab. If an [Allow] button is displayed by a message about blocking Sony Corporation system software, click [Allow].
  • If an [Allow] button is not displayed in the [General] tab, skip this step and go to the next step.
  • If you are asked to restart the computer after pressing the [Allow] button, do so and then run "DriverLoader_1013" again after restarting.
7.
Turn on the camera.

Note

  • Use the fully-charged rechargeable battery pack supplied with the camera.
  • Do not remove the battery during the update as the sudden loss of power may render the camera inoperable.
  • Use the USB cable supplied with the camera.
  • Remove the memory card from the camera before starting the process.
8.
On the camera, press the Menu button, then select [Setup] > [USB Connection] > [Mass Storage].
9.
Connect the camera to the computer using the USB cable.
10.
After connecting to the USB, press [OK] in the [DriverLoader_1013] window.
2.

Downloading and running the System Software Updater

Note

  • Carry out the below process while the camera and computer are connected via USB.
1.
Download the System Software Updater from the support webpage for the camera.
We recommend saving the downloaded file to the desktop of your computer.
2.
Double-click the downloaded System Software Updater.
3.
A folder will appear on the desktop.
4.
Double-click [System Software Updater] in the folder.
5.
The System Software Updater will run.

Perform the update by following the messages on the System Software Updater.Please also refer to the update procedure described in the System Software Updater page.

In case you cannot install the System Software

You must run "DriverLoader_1013" before running the System Software Updater.
In case you have run the System Software Updater first, restart the computer and then run "DriverLoader_1013" before running the System Software Updater.