For Mac OS 11 (Big Sur) Users

When updating your product, you will need to run "System Software Update Helper" provided on this web page along with the System Software.

Note

  • Computer Hardware:Mac OS 11
    Intel Processor in Mac computers (NOTE: Does not work on models with Apple Silicon)
  • Close all other application software before running the update.
  • Prevent your computer from going into Sleep mode.
  • If the progress bar display does not change while an update is in progress, move the mouse pointer over the progress bar and click, displaying progress status.

Update procedure

1.
Preparation beforehand

Download the system software update file from the system software download page.
Follow the instructions on the system software download page to check the system firmware version and determine whether or not an update is necessary.
Press the menu button on the camera and confirm that [USB Connection] is set to [Mass Storage] on the setup menu. If a setting other than [Mass Storage] is selected, change the setting to [Mass Storage].

2.
Download "System Software Update Helper"

Download "System Software Update Helper" from the link below.
We recommend saving the downloaded file to the desktop of your computer.

END USER LICENSE AGREEMENT

FOR US USERS

FOR NON US USERS

SSUHelper100_2103a.zip
( 609,120 byte )
3.

Launch "System Software Update Helper"

Note

  • Do not connect the camera and the computer yet. If they are already connected, disconnect them for now.
  1. Once downloaded, unzip "SSUHelper100_2103a.zip" to display the folder "SSUHelper100_2103a."
  2. Inside the "SSUHelper100_2103a" folder is the "SSUHelper100" icon.
  3. Double-click the dmg file for the System Software that you have downloaded.
    The System Software folder will be displayed.

    Inside the System Software folder is the "Resources" folder.

    * Depending on the system software, the “Resources” folder may not appear, and a system software “SystemSoftwareUpdater” icon may be displayed instead.
  4. Drag and drop the “SystemSoftwareUpdater” icon from the “Resources” folder onto the “SSUHelper100” icon in the “SSUHelper100_2103a” folder. (To update the lens software, drag and drop the “LensSystemSoftwareUpdater” icon.)
    "SSUHelper100" will launch.
    • If the following message is displayed, close it using the [Open] button.
  5. Whether or not a driver needs to be installed is determined automatically. If a driver needs to be installed, the installer starts.
    Proceed to step 6.
    If the installer does not start, proceed to step 8.
  6. Install the driver. Follow the instructions on the installer screen to proceed.
    If you are prompted to enter a password, enter the password used to log into the administrator account.
    • Extensions may be blocked on your Mac. Click [Open Security Preferences].
    • On the “Security & Privacy” screen, open the “General” tab and click the key icon. When you are prompted to enter a password, enter the password used to log into the administrator account and click the [Unlock] button.
    • Click the [Allow] button to permit the “Sony Imaging Products & Solutions Inc.” system software to be installed.
    • If you are asked to restart macOS after clicking the [Allow] button, please perform a restart.
    • If the "Security & Privacy" screen does not disappear, please close the window.
  7. This completes the driver installation procedure.
    Follow the same procedure as in step 4 to drag and drop the “SystemSoftwareUpdater” icon from the “Resources” folder onto the “SSUHelper100” icon in the “SSUHelper100_2103a” folder.
  8. A dialog box prompting a USB connection will be displayed.

    Note

    • If the USB cable was previously connected before the dialog box prompting you to establish a USB connection appeared, unplug the USB cable.
    • Perform the following procedure with the memory card removed from the camera.
    • Turn on the camera.
    • On the camera’s setup menu on models with a USB connection setting, select the Mass Storage setting for USB Connection.
    • Connect the camera to the computer using the USB cable (supplied). Then, click the [OK] button.
    • If the following message is displayed, close it using the [Open] button.

      Note

      • Do not turn off the camera or disconnect the USB cable until the update is finished.
  9. The System Software Updater will launch.

    If the System Software Updater does not launch

    Perform the update by following the messages in the System Software Updater. Please refer to the update procedure described on the previous page as well.

    While the update is in progress, a spinning icon appears in the progress status column and a progress bar is displayed* showing the update progress status.

    * If the progress bar display does not change, move the mouse pointer over the progress bar and click to display progress status.

  10. When the update has finished, disconnect the USB cable from the camera.
  11. A confirmation screen then appears asking if you want to update additional cameras of the same model.

    To discontinue updates

    Select [Quit]. The driver is disabled to prevent driver-related problems. When a prompt appears telling you to terminate the USB connection, disconnect the USB cable. When a password entry screen appears, enter the password used to log into the administrator account. This completes the procedure.

    To continue with more updates

    Select [Update] to keep the driver enabled. This allows you to perform additional updates without having to repeat the driver install procedure. If you selected [Update] by accident and the driver remains enabled, use the uninstaller in the previously downloaded “SSUHelper100_2103a” Uninstaller folder to uninstall the driver.


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