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24/5/2007 (Revised)
Sony Corporation
Sony Marketing (Japan) Inc.
Sony EMCS Corporation |
Revised: |
24/5/2007 |
Provision of "Sony DVD Handycam USB Driver 2" is started. |
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18/5/2007 |
Update schedule is changed from the beginning of June to May 24. |
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Thank you for your continued interest in Sony products.
As we announced on April 27, 2007, Sony discovered the following symptom with regard to Picture Package Ver. 1.8, the bundled software with its certain DVD "Handycam" Camcorders launched in 2005 and 2006 as listed below.
When a customer tries to shut down his/her personal computer with certain OS as listed below, in which Picture Package Ver.1.8 is installed, it restarts unexpectedly and the customer can not shut down it.
This symptom is attributable to a mismatch between certain application software of which setting has recently been changed, and "Sony DVD Handycam USB driver 2", a USB driver component of Picture Package Ver.1.8.
(Any other issue with regard to Picture Package Ver.1.8 has not been reported to Sony at this moment.)
In order to address the aforementioned symptom, Sony has released the update version of "Sony DVD Handycam USB Driver 2" which is available to you in the following procedure.
Sony endeavors to improve the quality of our products. Your continuous interest in Sony products would be highly appreciated.
Applicable OS is Windows XP Professional, Windows XP Home Edition. |
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Applicable models of Sony DVD "Handycam" with which subject Picture Package Ver.1.8 is supplied: |
- DCR-DVD305(JE)
- DCR-DVD305E(JE)
- DCR-DVD405(JE)
- DCR-DVD405E(JE)
- DCR-DVD505(JE)
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- DCR-DVD505E(JE)
- DCR-DVD653(JE)
- DCR-DVD653E(JE)
- DCR-DVD7(JE)
- DCR-DVD7E(JE)
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- DCR-DVD703(JE)
- DCR-DVD703E(JE)
- DCR-DVD803(JE)
- DCR-DVD803E(JE)
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[How to download]
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Please carefully read the following "END USER LICENSE AGREEMENT" and if you accept, click the [Agree] button.
Then the download of the software will start.
Save the file titled as [dd_update0705a.exe(270KB)] to the desktop of your computer.
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[How to update] |
- Log on as a user with administrative privilege.
- Double-click the [dd_update0705a.exe].
- When the message "The driver file will be replaced with a new version." appears on the computer screen, click [OK].
- When the message "The replacement of the file is completed." appears, the update is completed.
- Restart your computer.
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Note for the customers who removed "Sony DVD Handycam USB Driver 2" in accordance with the temporally measure explained in the April 27, 2007 announcement. |
Please reinstall Picture Package Ver. 1.8, bundled software with DVD "Handycam" camcorder prior to the update ("Sony DVD Handycam USB Driver 2" will be installed automatically.). Then, please proceed with the download and the update procedure above. |
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[ Contact in Japan ] |
Sony DI Call Center: |
0120-627-155
(accessible from cellular/PHS phones) |
Opening hours: |
Monday through Friday - 9:00 to 18:00
Saturday, Sunday and Holidays - 9:00 to 17:00
* Excluding year-end/new year holidays |
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[Contact outside Japan ] |
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Personal information, such as your name and/or mailing address, provided to the contact above shall be kept and used by Sony Corporation, Sony EMCS Corporation, and Sony Marketing (Japan) Inc. for providing with services mentioned herein or related thereto. Such companies as set forth above may disclose your personal information to the subcontractors for such services under the conditions that such subcontractors shall keep, use and erase the information in the same way as such companies do. |
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Corporation in charge of handling the personal information received for this matter is Sony Corporation. |
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Microsoft and Windows are registered trademarks of Microsoft Corporation in U.S.A. and other countries. |
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