Follow the procedures below until the problem is solved.
When the installation starts, but does not finish:
PlayMemories Home downloads related files while the installation is being performed. Be sure to stay connected to the Internet until the installation has finished.
Execute Windows Update before installing PlayMemories Home.
Uninstall Playmemories Home, then download the full-module installer (for Windows)
PlayMemories Home is normally installed by downloading related files during installation. The full-module installer, downloaded from the link below, allows you to install PlayMemories Home without downloading its related files during installation. This full-module installer also can be used to install PlayMemories Home to a computer not conneted to a network (Internet).
Use the PlayMemories Home repair tool.
Disable the resident software and antivirus software before installing PlayMemories Home.