Image Data Converter Support>Before you contact

RAW data application software "Image Data Converter Ver.4.0" Support

Before you contact

Before you contact our customer center to ask for any technical support for Image Data Converter, please check and keep the following information ready at hand.

About your product and Image Data Converter:

  • Model name
    (shown on the sticker attached to the product)
    ex. NEX-5N
  • Specific symptom
    (error message, etc.)
  • Versions of each software of Image Data Converter

    How to check

About your computer:

  • Manufacturer
  • RAM
  • Free space in the hard disk
  • Model name
  • OS and its version