Before you contact our customer center to ask for any technical support for Image Data Converter, please check and keep the following information ready at hand.
About your product and Image Data Converter:
- Model name
(shown on the sticker attached to the product)
ex. NEX-5N - Specific symptom
(error message, etc.) -
Versions of each software of Image Data Converter
About your computer:
- Manufacturer
- RAM
- Free space in the hard disk
- Model name
- OS and its version
