Making an Inquiry

Before you contact our customer center to ask for any technical support for PlayMemories Home, please check and keep the following information ready at hand.

About your product and PlayMemories Home:

  • Model name (shown on the sticker attached to the product)
    ex. ILCE-6000
  • Specific symptom (error message, etc.)
  • Version of PlayMemories Home

    To check the version, start PlayMemories Home and select [About PlayMemories Home] in the [Help] menu. A window where the version is displayed opens.

About your computer:

  • Manufacturer
  • RAM
  • Free space in the hard disk
  • Model name
  • OS and its version

    To check the basic information of your computer, click [Start], right-click [Computer], then select [Properties]. To check more detailed information, select [Start] > [All Programs] > [Accessories] > [System Tools] > [System infromation].

Support / Contact Us
Page top