June 3, 2010 Sony Corporation Sony Marketing (Japan) Inc Sony Customer Service(Japan) Inc   Thank you for your support and patronage of Sony products. Sony terminated and will terminate the free out-of-warranty repair for models of coverd digital still cameras. For details, please refer to the following web page.   Notice to owners of Overseas Models "Termination of free out-of-warranty repair of the CCD" [June 3, 2010] Notice to owners of Overseas Models "Termination of free out-of-warranty repair of the CCD" [December 1, 2009]       "Covered models are added.(2006/11/24)" [ October 3 , 2005 ] Thank you for your support and patronage of Sony products. It has recently come to our attention that a limited number of Sony Overseas models of Digital Still Camera and Camcorder that incorporate an image sensor device, or CCD, manufactured from October 2002 through March 2004 may exhibit the following condition: When the product is used in camera mode, the LCD panel and/or electronic viewfinder exhibits either a distorted image or no image. We have determined that this condition only occurs to a limited number of units, but may be accelerated if the units are exposed to high temperature and humidity environments. In its effort to insure customer satisfaction, Sony has elected to offer a free out of warranty repair to the owners of applicable products exhibiting the above-mentioned condition caused by the image sensor device. Accordingly, customers who have the product set forth below and such product exhibits the above-mentioned condition may contact the special call center set forth below for free out of warranty repair of such product: Details [ Affected product model name ] <Camcorder> DCR-TRV18 DCR-TRV18E DCR-TRV22 DCR-TRV22E DCR-TRV27 DCR-TRV27E DCR-TRV33 DCR-TRV33E DCR-TRV38 DCR-TRV38E DCR-TRV40E DCR-TRV250 DCR-TRV250E DCR-TRV265 DCR-TRV265E DCR-TRV340 DCR-TRV340E DCR-TRV740 DCR-TRV740E DCR-TRV940 DCR-TRV940E DCR-PC101 DCR-PC101E DCR-PC105 DCR-PC105E DCR-PC115 DCR-PC115E DCR-IP45 DCR-IP45E DCR-HC20 DCR-HC20E DCR-HC30 DCR-HC30E DCR-VX2000 DCR-VX2000E DCR-VX2100 DCR-VX2100E DCR-DVD101 DCR-DVD101E CCD-TRV107 CCD-TRV107E CCD-TRV418 CCD-TRV418E CCD-TRV428 CCD-TRV428E       <Digital still camera> DSC-P2 DSC-P31 DSC-P32 DSC-P51 DSC-P52 DSC-P7 DSC-P71 DSC-P72 DSC-P8 DSC-P92 DSC-P10 DSC-U10 DSC-U20 DSC-U30 DSC-U60 DSC-V1 DSC-F717 MVC-CD400       [ Contact Information ] Contact in Japan Sony DI Call Center Toll-free number : 0 1 2 0 - 5 5 6 - 3 5 5 (accessible from cellular/PHS phones) Operating hours : Monday through Friday - 9:00 to 18:00 Saturday, Sunday and Holidays - 9:00 to 17:00 * Excluding year-end/new year holidays * Customers who have the products set forth on the above-mentioned and have previously paid for service for CCD replacement (as outlined above) may also contact the special call center set forth on the above-mentioned. Contact outside Japan Please contact a nearest Sony service center written on the backside of warranty card. Thank you for your understanding of this situation. Sincerely, Sony Corporation Sony Marketing (Japan) Inc. Sony EMCS Corporation * Private information control policy Personal information, such as your name and/or mailing address, provided to the contact above will be kept and used only for the free repair service. The information will be strictly controlled and will not be used for any other purposes.