Cloud service for event photographers

Visual Story

Overview Subscription plans Verified mobile devices How to use Tips / FAQ

Visual Story is a new cloud service for photographers and videographers that allows real-time delivery of the story of the day faster, more efficiently and inspiritingly than ever.


  • The Android version does not support videos.
  • The app and service are available in the following countries or regions: USA

Supported Sony Cameras

  • Allows Bluetooth transfer of FTP camera settings to mobile device:
    ILCE-1, ILCE-9M2, ILCE-7SM3, ILCE-7C, ILCE-7M4, ILCE-7M3 *1, ILME-FX3
  • No Bluetooth FTP setting transfer:
    ILCE-9 *2, ILCE-7RM4A, ILCE-7RM4
  • The following models allow movie transfer. (Movies cannot be handled on Android operating systems.)
    • Supports automatic and manual transfer: ILCE-7M4
    • Supports manual transfer only: ILCE-1, ILCE-7SM3, ILME-FX3
  • *1 Camera's system software must be updated to Ver. 4.0 or later.
  • *2 Camera's system software must be updated to Ver. 5.0 or later.

In addition to images imported directly from an SD card via an SD card reader, images imported to a smartphone from Imaging Edge Mobile can also be used.

It may be possible to use a camera from another manufacturer/brand if it supports the FTP transfer function. However, non-supported models are not covered by the operation guarantee or by support, so please be sure to perform your own trial with any non-supported brand before purchasing Visual Story to use with that camera.

  • You need to update the system software of the camera to the latest version.
  • Depending on your country or region, some products may not be available.


  • 2021-10-21
    Visual Story 2.1 (iOS) and Visual Story 1.0 (Android) have been released.
  • 2021-03-30
    Visual Story 1.1 (iOS) has been released.
  • 2020-12-01
    Visual Story 1.0 (iOS) has been released.

Operating environment

Visual Story mobile app


  • OS : iOS 13.0 - 14.8


  • OS : Android 9.0 - 11.0

Story gallery / Live gallery / My Page


  • OS: Windows 8.1, 10
  • Browser (use the latest version):Google Chrome, Firefox, Microsoft Edge


  • OS : MacOS 10.13 - 10.15, 11 (Excluding Macs with Apple silicon)
  • Browser (use the latest version):Safari


  • OS : iOS 13.0 - 14.8
  • Browser (use the latest version) : Safari


  • OS : Android 9.0 - 11.0
  • Browser (use the latest version) : Google Chrome

Recommended environment for FTP connections

  • SD card: Cards with fast write speeds are recommended.
  • Access point: Access points which support 5 GHz are recommended (in the case of models with a Wi-Fi Frequency Band setting)
  • JPEG image size: Less than 26 M (megapixel)

Use a smaller JPEG image size or lower quality if transfer seems to take too long.

Recommended environment for Visual Story

  • Use in a relatively stable network environment is recommended.
  • Access points which support 5 GHz are recommended.
  • If you are using iCloud Backup, confirm that there is enough free space to back up the imported images on iCloud using Visual Story.

Supported Image types

  • Photos: JPEG only. RAW images and HEIF images are not supported. Up to 15,000 movies and still images can be imported for each project.。
  • Movies (iOS only): Proxy movies shorter than 5 minutes in XAVC S HD format only. Up to 100 movies can be imported per project. Movies that are 5 minutes or longer, or movies edited on a PC, etc. cannot be imported. Furthermore, movies cannot be handled on Android operating systems.

Image size

Images transferred to mobile devices and uploaded to galleries are automatically reduced as follows.

  • Still images: Images exceeding 2 megapixels are reduced to be approx. 2 megapixels (1,080 pixels on the short edge).
  • Movies (iOS only): Reduced to 2Mbps.

Contact Us (For US only)

Phone Support

1-866-210-6328 *Press 2 for photographer support

Hours of Operation

24/7 Support