Cannot import AVCHD / MPEG-2 movies.

PlayMemories Home Support

Your camera needs to be authenticated.

Restart the computer.

Turn on the camera and change the MENU settings as follows.

α: [USB Connection] > [Mass Storage]
Cyber-Shot: [USB Connection] > [Mass Storage]
[USB LUN Setting] > [Single]
Handycam: [USB Connect Setting] > [Mass Storage]
[USB LUN Setting] > [Single]

Connect the camera to the computer using the USB cable.

When the message [Thank you for purchasing ***** (product name).] appears, click [OK].