Q&A

• Installation
• Importing
• Playback / Edit
• Disc creation

Installation

• PlayMemories Home does not start.
• Cannot install PlayMemories Home, or the installation starts, but does not finish.

Importing

• Cannot import AVCHD / MPEG-2 movies.
• I connected the camera to the computer, but the computer does not recognize the camera.
• Files with the extension modd, moff, or thm are created automatically.
• It takes a long time to import images or update the database.

Playback / Edit

• Cannot play back movies.
• Can I convert the movie format?
• The [X] mark appears in the thumbnail and the image cannot be seen.

Disc creation

• An error message [Some of the selected media files will not be written to the disc because they are in file formats that are not supported.] appears.
• An error message consisting of numbers or alphabets such as [0040-0013-****-****] appears while creating a disc.