PlayMemories Home updates the database when installing or importing images. It takes a longer time in the following cases.

• When more than 10,000 images are stored in PlayMemories Home.
• When a large amount of movie files are stored.
• When browsing the images stored on an external hard disk or on a drive connected with network.

If the symptom does not improve, follow the procedures below until the problem is solved.

1. Start the Settings Initialization Tool.

   For Windows 10

   Select [Start] > [All apps] > [PlayMemories Home] > [PlayMemories Home Setting Initialization Tool].

   For Windows 8.1

   Open the Apps screen, and select [PlayMemories-Home] > [PlayMemories Home Settings Initialization Tool].

   For Windows 7

   Select [Start] > [All Programs] > [PlayMemories Home] > [PlayMemories Home Settings Initialization Tool].

2. Check [Restore the program to its default settings]. Click [Start] and follow the messages.
3. In the [Add folders] window, uncheck all items.
4. In the PlayMemories Online setting window, check [Do not use PlayMemories Online.].
5. If your PlayMemories Home is Ver.5.5.00 or older, start the Settings Initialization Tool again, check [DLNA Off] and click [Start].
6. Start PlayMemories Home, click [File] > [Add Folders...], then check the box of folders you want to add and click.