FAQ

How to use/Specifications

Is this software supported by 32-bit OSs?

No, it is not.

What settings should I make to register and use external programs?

  • For Adobe Bridge or Photoshop
    1. Register Adobe Bridge or Adobe Photoshop to Imaging Edge.
    2. Launch Imaging Edge (Remote), select [File] - [Settings], and uncheck [Display preview in Viewer].
  • For Capture One 10
    1. Launch Imaging Edge (Remote), select [File] - [Settings], and uncheck [Display preview in Viewer].
    2. Launch Capture One, and select [Camera] - [Hot Folder Enabled].
    3. In the [Save in] option in Imaging Edge, select the same folder set in [Select Hot Folder...] for Capture One.
  • For Adobe Photoshop Lightroom Classic CC
    1. Launch Imaging Edge (Remote), select [File] - [Settings], and uncheck [Display preview in Viewer].
    2. Launch Photoshop Lightroom Classic CC, and select [File] - [Auto Import] - [Enable Auto Import].
    3. In the [Save in] option in Imaging Edge, select the same folder set in [Auto Import Settings] for Lightroom.

The above information is as of the end of October 2017. Refer to the support websites of individual manufacturers for the latest specifications of each software.

I want to apply settings that I adjusted while developing RAW data to multiple images at once.

You can apply adjusted settings to multiple images at once. Refer here for the procedure.

Troubleshooting

The software's operations become unstable on a Mac computer with a graphics processor (GPU) manufactured by NVIDIA.

The issue may be improved by updating the graphics card driver or OS to the latest version.

The thumbnails are not displayed when I select the thumbnail display mode in Viewer.

Press the [Refresh] button to display the thumbnails.

[Refresh] button

Sometimes Viewer does not launch, or stops responding.

There was an issue in which Imaging Edge - Viewer stops responding after you access a folder that contains TIFF files created using another manufacturer's software. However, the issue is solved in the latest version of Imaging Edge.
Please use the latest version of Imaging Edge.

[For Mac] Launching Viewer takes a very long time.

There is a confirmed issue in which it takes a long time to access folders to which images are saved on a NAS drive.
We are currently looking into a solution for this issue.

When I launch Remote, the message “Camera is not connected.” appears, and the computer cannot connect to the camera.

Camera is not connected. Select PC Remote in USB Connection on your camera, and connect the camera.
Camera is not connected. Select PC Remote in USB Connection on your camera, and connect the camera.

Check the following.

  • To use Remote, the camera must be set to the [PC Remote] mode. Select [USB Connection] from the MENU of the camera, and then check if it is set to [PC Remote].
  • There is a confirmed issue in which this message appears and the computer cannot connect to the camera when you launch Remote on a Mac computer while Dropbox or Google Backup and Sync or Adobe Lightroom Classic CC or Capture One Pro is running. If this issue occurs, please quit these programs and wait for about a minute. Then, launch Remote again.

Wi-Fi is connected, but the camera does not appear on the Device selection window.

If the firewall is ON, the camera may not be recognized.
Turn OFF security software such as Windows® Defender or register Imaging Edge Remote as a firewall exception.

Firewall settings for Windows® Defender in Windows®10 can be changed by following the steps below.

Start > Settings > Update & Security > Windows Security > Firewall & network protection

  • Adobe, Lightroom, and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
  • NVIDIA and GeForce are registered trademarks or trademarks of NVIDIA.
  • Capture One is a registered trademark or trademark of Phase One A/S in the European Union and/or other countries.
  • ©2017 Google LLC. All rights reserved. Google is a trademark of Google LLC.
  • Dropbox is a trademark or registered trademark of Dropbox, Inc.