PlayMemories Home downloads related files while the installation is being performed. Be sure to stay connected to the Internet until the installation has finished.

1. If the [Downloading the installer…] message is displayed, select [Cancel], restart the computer, and install it again.
2. If the [Cannot continue because communication with the network was lost.] message is displayed and if the connection is made via wireless LAN, use wired LAN.
3. If the [Installing files...] message is displayed and you cannot select [Cancel], downloading has completed. Restart the computer and install it again.

PlayMemories Home is normally installed by downloading related files during installation. The full-module installer, downloaded from the link below, allows you to install PlayMemories Home without downloading its related files during installation. This full-module installer also can be used to install PlayMemories Home to a computer not conneted to a network (Internet).

NOTE:

• A network connection is necessary to download the full-module installer. It takes time to download depending on the network environment and the computer's operating environment.
• Verify that your computer meets the PlayMemories Home system requirements beforehand.
• The installer will be downloaded as PMHOME.exe.

• PlayMemories Home system requirements
• PlayMemories Home full-module installer download

For Windows

• PlayMemories Home Install Error - Windows

For Mac

• PlayMemories Home Install Error - Mac